It's not enough to train the workforce, you also have to train the trainer. The training field can change fast, which makes training for trainers crucial. New methodologies. New discoveries about the way adults learn. Changing expectations from trainees—and from your company. Training the trainer courses give you the practical platform skills and confidence you need to succeed. This powerful seminar puts the latest trends and techniques at your fingertips. Whether you’ve been training for a while or never stepped onto a platform before, this training for trainers workshop will show you how to become a facilitator of learning, not just a presenter. You’ll build confidence, engage your audience from the beginning and leave your trainees praising your training abilities

How You Will Benefit
  • Boost retention with the latest in adult and accelerated learning techniques
  • Know the group’s needs and adjust your material to meet them
  • Build your credibility and trust with trainees and management
  • Create training that has the right flow from segment to segment
  • Open a workshop with confidence…close it with a wrap-up that guarantees learning

Telephone Etiquette

At one time the telephone was thought of as THE tool in providing customer service. Now, with other forms of communication like the internet, the telephone and how it is used is sometimes taken for granted. In this session we will look at the fundamentals of using the telephone as a communication and service tool.

  • How to courteously put a caller on hold
  • How to effectively use voice mail
  • How to handle angry customers on the telephone
  • How to handle diverse customers on the telephone

Email Essentials

The average business professional in North America receives 50 or more e-mail messages per day and spends at least 38 minutes replying, sorting and managing those e-mails. How many do you receive? How much of your time at work is dedicated to e-mail management? The reality is e-mail has become a major part of our business world. In this session we will explore the fundamentals of using email as a communication tool.

  • Know when and when not to use e-mail.
  • Create an effective e-mail message.
  • Understand legal issues to consider when using e-mail.
  • Manage incoming and outgoing messages.

Great teams are energizing and productive, delivering breakthrough results. In an effective team, everyone understands how to contribute in ways that support team outcomes that go above and beyond what any individual could accomplish alone. But teamwork isn’t easy. Even the best teams, with the most well-intentioned colleagues, can encounter problems that hinder their collective accomplishments. In this seminar, you will learn strategies and facilitation techniques for building great teams and creating successful team dynamics. You will develop skills that enhance communication and trust, and align team members around shared goals so they can effectively plan, communicate, execute, and deliver. Designed for managers and team leaders, this team-building training will teach you how to cultivate maximum team productivity by understanding how to navigate the stages of team development and address team challenges. It includes team leadership techniques for local and virtual teams.

What you will learn
  • Why teams and teamwork is so important to today’s organizations
  • How to plan and organize for team success
  • Practical skills for leading and motivating team members
  • Strategies for coping with team challenges
Topics covered
  • Stages of team development
  • Common team dysfunctions
  • Effective communication
  • Leadership strategies
  • Multicultural and virtual teams
  • Decision-making techniques

Too often, company executives and professionals spend most of their time fixing day-to-day problems. They react to problems, rather than focusing on what they would like the company to be and then on making it happen. This seminar focuses on changing the way we think from reacting (responding to day-to-day problems, fixing and repairing) to developing plans for what we want to have happen and then implementing the plans. In attending this course, you will gain the skills necessary to change your management approach from letting things happen to making things happen the way we want. Objectives The central objectives of this course are as follows:

  • Learn how to develop a plan to achieve the goals you want for you and your company, and develop strategic thinking in your organization/business unit/team
  • Determine where you and your company want to be
  • Develop a strategic plan for your organization (company/division/business unit/team and for yourself personally)
  • Identify the principles and mechanisms that device successful implementation
  • Develop measurable action plans that result in success
  • Identify, measure, and track critical success factors

The overall aim of the Small & Medium Scale Enterprise Management training (SME Management) is to equip owner managers and senior managers with the necessary management skills, tools and techniques to advance their own personal performance as managers and to more reliably inform and guide the development of their SME.

On successful completion of the SME Management program the learner will be able to:

  • Carry out a reliable analysis of their SME.
  • Motivate and manage the human resources of their SME through the use of appropriate leadership skills, management tools and techniques.
  • Identify key financial performance indicators for their organisation and the factors that influence their behaviour.
  • Identify employment legislation and particular human resource issues related to their own company.
  • Identify areas of waste or inefficiencies within the operations of their company.
  • Recognise marketing tools and techniques that can support the development of a marketing plan including B2B and B2C strategies as appropriate
  • Prepare and present a development plan

LMA International proudly offers flexible tailored Sales and Customer Service Training. We develop our Professional training courses by getting to know you, your Business, the needs of your customers and team. At LMA Training, we strongly believe that fantastic sales results come from outstanding customer service and exceptional communication skills. The problem is that many organisations have not been able to foster a "care factor" culture into their customer service and sales teams. People buy from people they like, customers want to know that you care about them.

We design our customer service training programs and sales training to motivate your teams to the needs of your customers. We train them to deliver services that ensure the customer feels well cared and respected. This in turn creates customer loyalty and improves your repeat business. Optimising your customer service standards whilst also encouraging a real emphasis on sales you will see meaningful growth in your results. Select Training will facilitate this growth through face-to-face or telephone sales and customer service training.

The primarily goal of retailing is to ensure the right products are made available for customers to buy in the right place, right quantity, right time, right price, right appealing and right condition. Having trained and motivated store managers is the key to the long term success for any retail organization.

After all, they are the only employees that work with all of your most important assets – your customers, your people, your inventory, your real estate, and your cash – each and every day. Retail Training Services has executed and developed strong retail manager training programs that are designed to help your business reach the next level.

Organizations are under pressure to respond rapidly to change, meet customer needs and maximize resources. As a project manager, you can help your organization meet these challenges by establishing consistent, repeatable methodologies that reduce risk, cut waste and provide a competitive advantage.

We offer training in project management where you will learn techniques to manage projects that are on time, meet specifications, on budget and result in higher quality products and services.

Discover how to motivate employees, increase productivity, and combat the barriers to effective motivation. One of the great advantages of training as a tool for motivating employees is that it creates multiple benefits for both employee and employer. In addition to the employee feeling more engaged and thus more motivated, that employee also gains new skills.

At the same time, the employer benefits not just from a more motivated employee but also from one who is now better equipped to perform their duties.

In new businesses, "management" is often considered "whatever needs to be done just to keep things afloat". However, for your business to grow and remain healthy, you must master certain basic skills in management and leadership -- skills that will help you avoid the crisis situations where you have to do "whatever it takes to stay afloat". The basic skills include problem solving and decision making, planning, meeting management, delegation, communications and managing yourself. Those basics are also the foundation from which to develop more advanced practices in management and leadership.

When organizational personnel struggle, it's often because they've forgotten the basics -- not because they aren't implementing state-of-the-art techniques in management and leadership. During the training we cover numerous basic skills that leaders and managers must master in order to be effective in their organizations and their lives. These skills can be practiced throughout this program and in other areas of learners' lives.

For a business to succeed in today’s environment the productivity of your front line employees must be maximised by effective management. This program gives potential for new front line managers the comprehensive set of people and business skills necessary to succeed. People who are about to or who have recently taken on the responsibility for managing others, newly appointed front line managers, team leaders, supervisors and others a solid foundation in management skills. Also project team leaders, specialists who regularly operate within the front-line management group, individual contributors on a progression plan for a front-line management role, people who would like to increase their portfolio of competencies and enhance their promotion opportunities.

  • Understand the role of the front-line manager.
  • Ability to manage personal transitions.
  • Set goals and align with objectives.
  • Manage your time effectively.
  • Apply proven techniques in, planning, problem solving, and decision making.
  • Develop performing teams.
  • Use effective verbal and non-verbal communications.
  • Understand key aspects of Human Resources.

Impact your financial decisions and learn how to affect the performance of your unit's profitability and of your organization. In this course gain a basic understanding of finance and accounting concepts to drive your organization's growth. Upon completion of this course, you will have gained general financial knowledge and an in-depth understanding of the impact of your decisions outside your functional area.

Content of the course includes selected aspects of finance from a non-financial specialist perspective.

Specific topics include:

  • Financial analysis
  • Planning, forecasting, and budgeting
  • Cash flow, and strategic financing

This class will be interactive and will require the active involvement of the participants in finance related activities.