Who the qualification is for?

The qualification is for individuals or organisations looking to improve their use of Information & Communication technology. It provides clear progress from those with little experience of ICT who may be directed in its use to those who can diagnose issues and use ICT to solve them.

What the qualification covers?

The qualification provides learning across a wide range of subjects that include a variety of software applications, setup and optimising computer systems and general use ICT through 3 specific units in software, communication and user fundamentals that also map to Functional Skills ICT.

What learners will be able to do on gaining the qualification?

Learners may progress through the levels of the ITQ to gain more in depth knowledge in particular subjects, though some learners’ experience may enable them to start at a high level. The qualification will show their competency in specific areas and that they have the underpinning knowledge that will allow them to apply that competency rather than use a particular type of software or device.
Learners will be able to feel confident in their use of ICT in a variety of roles whether in administration to catering, design to management, NHS to warehousing. ITQ is not about a specific job role or industry, it is an essential part of over 70% of employees’ daily working life.


  • Improving productivity using IT
  • Using collaborative technologies
  • IT user fundamentals
  • Using mobile IT devices
  • Set up an IT system
  • Personal information management software
  • Optimise IT system performance
  • Introduction to Software Developments
  • IT security for users
  • Bespoke software
  • IT communication fundamentals
  • Computerised accounting software
  • Word processing software
  • Data management software
  • Spreadsheet software
  • Design software
  • Presentation software
  • Imaging software
  • Database software
  • Desktop publishing software
  • Using the internet
  • Website software
  • Using e-mail
  • Project management software
  • Total Qualification Time (TQT)730

    Guided Learning Hours (GLH)384

    Entry Requirements
    No prior knowledge is required. Applicants should normally be at least 16 years old and preferably with the following.

    Written assignments are designed to allow students to demonstrate understanding of the unit, which students must then apply to an issue concerned with that particular subject area in their own organisation, or one with which they are familiar. Students are either required to identify a process, task, or problem which they must describe, analyse and discuss.